Terms & conditions

contractual relationship

If you book online on the website of the Mystery House, sign in at our place or play a room, you conclude a contract with the Mystery Games GmbH, which is based on these rules and the prices from the price list.

This is a contract for other services in connection with leisure activities for the provision of which a specific date has been agreed (§ 312 Para. 2 No. 9 BGB). This means that the right of withdrawal under the Distance Selling Act for these contracts is excluded. So, booked is booked if you do not come or too late must be paid! This applies to online bookings as well as to local bookings!

A stroning period of seven days before the start of the game applies to bookings. If the booking is cancelled afterwards, a cancellation fee of 70€ will be charged. If a coupon code (e.g. from Groupon) was used for the booking, this code expires.

Participants under the age of 18 must be accompanied by an adult to play in our rooms. There are no upper age limits. We do not take over the duty of care for parents!

Cancellation or subsequent change in the number of players

Up to 72 hours before the start of the game it is possible to make changes to the reservation. It is possible to appear with more players than booked (max. 6 players per booked game world) and to pay the surcharge cash on site. Other changes / refunds etc. are possible up to 72 hours before the start of the game!
Cancellation is possible a maximum of 7 days before the start of the game (as soon as 1 room less is played, it is a cancellation).

Play at your own risk

Mystery House’s theme rooms (“Spaces”) are played at your own risk. You play for up to 60 minutes in a possibly windowless room. There are two emergency exits in each room. If you suffer from claustrophobia, epilepsy, asthma, heart disease or similar diseases, you should not play our rooms. The same is true if you have contagious diseases. Should you nevertheless play in our rooms, we will not be liable for any resulting damage. Doors are not locked, but if they are, there are emergency switches so that the doors can be opened at any time.

Introduction and game play

All players take part in a 5 minute introduction to the game. So you should be with us on time (15 minutes before the start of the game).

The game starts at the agreed start of the game. If a player is not present at this time, the door of the room closes and the entry fee is due. The clock starts on time.

At least two players must be present, otherwise the room cannot be played.

Each player undertakes to keep the “secrets of the rooms” secret and not to disclose them to third parties (third parties are all those who have not yet escaped the room). Each player declares at the beginning of the game that the space concepts, puzzles and effects represent intellectual property (IP) of Mystery Games GmbH and will not be copied by him/her or used for his/her own commercial purposes.

Photo and video recording

Photo and video recordings are not allowed in the rooms. We’re really relaxed, but the fun stops with us when the “secrets of the rooms” we’ve been hatching about for a long time are published or photographed. We reserve the right to take legal action against violations. But everything does not have to be, mobile phone in the flight mode and off into the pocket! After the game you have enough opportunity at the “Wall of Fame” to take photos with your team. With the use of the “Wall of Fame” you agree that we may use your team photo on the homepage of Mystery House etc.. If you do not want this, please send a short info to the game leader!

Smoking, drugs and alcohol

That’s what you can imagine! Who wants to play our rooms needs a – very, very – clear mind, because we didn’t make it easy for you. Participants who are under the influence of alcohol or drugs at the start of the game will not be allowed into the room and will not be refunded. If smoking or alcohol is consumed in the rooms, the Game Master cancels the game immediately and no refund will be made. So it’s “afterglow is better than pre-glow!”

Damage and theft

No objects may be stolen from the rooms. If you do so, the theft is punishable and will be reported by us. Since the Game Master can always see you in the room, that’s not very clever either. We can’t guarantee gaming if important items are stolen from the room. So, please also think of those who play the room after you.

If you damage or destroy something negligently or intentionally, you must replace it. To solve our puzzles you need: brains, team spirit and the ability to combine, but never violence!

Rollis & Handicaps

If you are a wheelchair user or have any other physical handicap, please contact us in advance. It depends on the room, your handicap and the other players (not all items are within reach etc.). Please send us an e-mail at [email protected] and we will find out together with you if and which room fits best.


Special clothing is not necessary for playing in our rooms. We recommend however a sporty comfortable clothing. But we also had players in tuxedos and evening gowns.


Mystery Games GmbH shall only be liable for intentional or grossly negligent conduct of its employees. German law applies. Place of jurisdiction is Hamburg.

German Version