Terms & conditions - Mystery House

Terms & conditions

Contractual relationship

If you book online on the website of the Mystery House, make your sign-up with us on site or by playing a room, you conclude a contract with the Mystery Games GmbH, based on these rules and prices from the price list lie.

It is a contract for other services in connection with leisure activities for the provision of which a specific date has been agreed (§ 312 Abs. 2 Nr. 9 BGB). This means that the right of withdrawal under the Distance Selling Act for these contracts is excluded. So, booked is booked, if your not or late comes must be paid! This applies to online booking, as well as for booking on site!

Bookings are subject to a cancellation period of seven days before the start of the game. If the booking is canceled afterwards, a cancellation fee of 70 € will apply. If a coupon code (eg by Groupon) was used for the booking, it will expire.

Participants under the age of 16 are only allowed to play in our rooms when accompanied by an adult. Age restrictions upwards does not exist.

Play at your own risk

The theme rooms (“rooms”) of Mystery House are played at your own risk. You play in a windowless room for up to 60 minutes. There is an emergency exit in every room. If you suffer from claustrophobia, epilepsy, asthma, heart disease or similar illnesses, it’s best not to play our rooms. The same applies if you have infectious diseases. Should you nevertheless play our rooms, we are not liable for the resulting damages.

Introduction and Gameplay

All players participate in a 5 minute introduction to the game. So you should be with us punctually.

The game starts no later than 10 minutes after the agreed start of the game. If at this time a player is not present, the door of the room closes and the participation fee is due.

At least two players must be present, otherwise the room can not be played.

Each player agrees to keep the “secrets of the rooms” secret and not to disclose them to third parties (third parties are all who have not yet escaped the room). Each player declares at the beginning of the game that the spatial concepts, puzzles and effects Intellectual Property (IP) of the Mystery Games GmbH represent and are not copied by him / her or used for their own commercial purposes.

Photo and video recordings

Photo and video recordings are not allowed in the rooms. We are really relaxed, but the fun stops with us when the “secrets of the rooms” that we have been brooding for a long time are published or photographed. We reserve the right to offend against legal violations. But must not be everything, mobile phone in flight mode and in the bag! After the game, you have plenty of opportunity to take pictures with your team at the “Wall of Fame”. By using the “Wall of Fame” you agree that we may use your team photo on the homepage of Mystery House etc. If you do not want that, just send a short info to the game master!

Smoking, drugs and alcohol

You can actually think that! Who wants to play our rooms needs a – very, very – clear mind, we simply did not make it to you. Entrants who are drunk or drugged at the start of the game will be denied access to the room and will not be refunded. If you smoke in the rooms or consume alcohol, the game will be stopped immediately by the Game Master, no refund will be made. So it applies: “Afterglow is better than preheating!”

Damage and theft

No things should be stolen from the rooms. If you do that anyway is the theft, is punishable and is brought to us by the ad. Since the Game Master can always see you in the room, that’s not very clever either. We can not guarantee game play when important items are stolen from the room. So, please also think of those who play the room after you.

If you accidentally or intentionally damage or destroy it, you must replace it. To solve our riddles you need: brains, team spirit and dedication, but never violence!

Rollis & Handicaps

If you’re a wheelchair user or have other physical handicaps and other players play the room at the same time, that’s no problem. But it depends on the room, your handicap and the other players (not all items are in reach, etc.). Please send us an e-mail to [email protected] and we will work with you to find out which room suits you best.


A special clothing is not required for playing our rooms. But we recommend a sporty comfortable clothes. We also already had players in tuxedos and evening gowns.

Liability / Jurisdiction

Mystery House / Mystery Games GmbH is liable only for intentional or grossly negligent behavior of its employees. German law applies. Jurisdiction is Hamburg.